Customer Service Representative - State Farm Agent Team Member
Full Time • Englewood, NJ
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Employee discounts
- Flexible schedule
- Free food & snacks
- Opportunity for advancement
- Paid time off
- Training & development
- Wellness resources
ROLE DESCRIPTION:
We are seeking a Licensed Customer Service Representative to join our dedicated team. the ideal candidate will be responsible for delivering exceptional customer support, managing policy service requests, assisting clients with their insurance needs. This position plays a vital role in maintaining strong client relationships and supporting the agency growth.
We look forward to connecting with you if you are customer-focused, enthusiastic, friendly, empathetic and care to assist others. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
We look forward to connecting with you if you are customer-focused, enthusiastic, friendly, empathetic and care to assist others. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Provide prompt, professional, and courteous customer service via phone, email, text and in person.
- Process policy changes, endorsements, renewals, cancellations, and reinstatements accurately.
- Assist clients with billing inquiries, payments, and claims.
- Review insurance policies to ensure adequate coverage and identify upsell or cross-sell opportunities.
- Maintain detailed and organized customer records in the agency management system (i.e. Salesforce)
- Support sales agents with administrative tasks and follow-up activities.
QUALIFICATIONS:
- Active Property & Casualty (P&G) License.
- Prior experience in an insurance agency or customer service role preferred.
- Strong communication, problem-solving, and multitasking skills.
- Detail-oriented with excellent organizational and time management abilities.
- Positive attitude and commitment to exceptional client care.
Competitive base salary + commissions + performance bonuses
Paid Time Off and Holidays
Continuing education and licensing support
Opportunities for professional growth within the agency
Paid Time Off and Holidays
Continuing education and licensing support
Opportunities for professional growth within the agency
Compensación: $40,000.00 - $60,000.00 per year
Seeking Currently Licensed Applicants Only
We are a very busy office and are looking for our next great team member. We are an established, growth-oriented agency with a team of highly motivated individuals. Our team works hard to reach our goals together as a team and have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, y Renters Insurance.
- Our office is located in Englewood, NJ.
- I have been a State Farm agent since 2008.
- I am a second generation State Farm agent.
- Our agency has received awards including: Ambassador Travel, Legion of Honor, y Silver Scroll
- Additional languages spoken: Spanish
Seeking Currently Licensed Applicants Only
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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